Frequently Asked Questions

Take a look below at my frequently asked questions regarding my products and delivery details.
If your question is not listed below please don’t hesitate to contact me.

Product Creation

Yes. Each product I create is made to order, each one is never quite the same as the next for every customer, meaning there won’t be another one exactly the same!

I recommend the use of low energy bulbs with your lampshade. They use less energy and are cool to the touch, avoiding the problem of scorching shades and ceilings. If you are using traditional bulbs these are the max wattages you can safely use: Slim shade max 40W. Medium and large shades max 60W. Extra large max 100W.

Yes. I sell re-fill books here.

If the design you desire is not offered here, or you would like to request a bespoke design of your choice, please contact me to discuss this.

 

Payment & Delivery

All payments must be made through PayPal. You don’t necessarily have to own a PayPal Account, they give the option of paying with your debit/credit card also.

Our website will generate a price based on the total amount of products in your basket, capped at £15. If you require faster shipping, please contact me directly to discuss this.

All slim/medium lampshades, wooden stands, books and soaps will be delivered by Royal Mail (approximately 2 working days). All bronze stands, large and extra large lampshades will be delivered by courier and may take slightly longer to arrive (up to 5 working days approximately).

Yes. Production and delivery times will vary dependent on the amount of products required. For any bulk orders please contact me directly to discuss this.

Yes. I can deliver your order to any address within the UK and Ireland. You will be asked for your delivery address at the payment stage within PayPal.

I am able to ship products internationally, although, please contact me directly for this option as shipping costs may vary based on location.

We usually use 1st Class Royal Mail for small or light items, and courier service for all other items. To avoid disappointment please leave plenty of time for your order to arrive. Items will normally be dispatched using Royal Mail standard delivery and are not traceable.

We aim to dispatch most items within three working days of order, but this can take up to 10 days. If you need an item by a certain date please contact us and we can give a more accurate time frame.

We will send you an email to let you know your order has been dispatched. Some of our products are either handmade or hand finished, and in some cases it may take up to 10 days until we are able to ship them to you. We will let you know if we expect any delay in sending the items you order.